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3001 Shallcross Way
Louisville, KY 40222



"Just a brief note to let you know how sincerely impressed I was with your presentation opening the recent communication's seminar at the University of Delaware. Your ability to share your experiences with a mixed and unique audience of fellow professionals, to keep your material spontaneous and exciting, and to encourage and receive total participation is exceptional. Every person and every organization has benefited and I, for one, will continue to encourage other agencies to avail themselves of you talent and skills."
Richard J McGowan
Director Public Affairs
Federal Trade Commission


"Thank you for sharing your time and expertise during our TRADOC Public Affairs Officers Conference. Your Crisis Management and Public Affairs Planning workshop was stimulating and relevant. Our public affairs officers were extremely fortunate to have this opportunity to sharpen their skills in handling a critically important part of their missions."
Colonel Thomas P. Garigan
Chief of Public Affairs
US Army Training & Doctrine Command


"I am writing to thank you for your valuable assistance in our crisis communication workshops. Your detailed crisis scenarios are wonderfully - or frighteningly realistic and would benefit any organization that is truly committed to being prepared.
Kathleen Hessert
Communication Concepts


"I just wanted to express my thanks to you for the fine job you did here at Xavier in the Crisis Management seminar of October 17. The program evaluations were very strong, and I have had several nice follow-up compliments from participants."
Sandy Eustis
Director, Center for Management and Professional Development
Xavier University


"I am sitting here perusing the materials from the seminar.
Several points stand out from your presentation on August 17, and August 18. Some of which I can incorporate into my day to day operations here at Graterford. Others will be placed into my emergency media plans for further reference.

On balance, the course was very useful for someone in my position . With population trends being what they are across the country, I think that you should target prison press people for this kind of programming as I am sure there is a great need for this kind of information in the prison setting."

Alan J. LeFebvre
Commonwealth of Pennsylvania
Department of Corrections
State Correctional Institution at Graterford, PA


"I would like to take this opportunity to tell you how much I enjoyed the Media/Press Relations seminar at the University of Delaware on November 6th and 7th. The information presented was quite valuable to me even though I have been dealing with the media on a regular basis for quite some time. The course content was excellent and the open participation by the class facilitated an atmosphere conducive to interest and involvement. I was, and continue to be; impressed with your book The Emergency Public Relations Manual and I find myself using it as a reference quite frequently. Simply put, I'm very happy I was able to attend the seminar."

Lt. Robert G. Yandow
Executive Officer
Essex Police Department


"I wanted to write to thank you again for a very interesting two days.
The structure of the course certainly provided us with a maximum amount of information in a short period of time. Working on a crisis team was a particularly useful exercise, and did underline the fact that with the right focus, it's possible to develop an effective crisis communication plan in a mere three hours.

Now back to the marine world, I plan to devote a large part of next week to the review of our Emergency Procedures. I'm sure your manual will help me to prepare a comprehensive crisis communications strategy for CN Marine. I'd like to keep in touch in this regard.

I'd also be interested in knowing if you have any specific information about crisis communications in the transportation sector which could be of use to us in our review."

Susan Turner
Manager Public Affairs
CN Marine


"Thank you once again for the highly informative and enjoyable seminar on Crisis Management last week in New York. I came back to Roanoke with a lot of excellent ideas and look forward to implementing them into our System crisis communication plan."

Jeff Hodges
Marketing and Communications Dept.
Carilion Health System


"Again as I told you in New York your seminar was fantastic. You were extremely helpful and very informative."

Mark Stuart
American Medical Association


"I would like to take the time to personally thank you for your assistance in the planning of the memorial service for Special Agents Lariviere and O'Connor who lost their lives on Pan American Flight 103. Your expertise in public affairs as well as your inexhaustible knowledge of law enforcement organizations provided the planning base so helpful to State Departments' joint effort with the New York Police Department, the Archdiocese of New York and a host of federal, state and agencies who participated in the Memorial Service.

I particularly appreciate the many hours you dedicated to working with SA Hinda Gottlieb and myself. The 700 people who turned out for the service were far greater than we would have expected at a normally quiet affair. The event was difficult to organize because many of us were still grieving over the loss of these two young men. Your willingness to step in and handle whatever needed to be done helped us overcome that hurdle also. Based on the comments of the families, I can assure you they were pleased too. In closing let me again thank you for the time you dedicated to this project. Without it the dignity and professionalism exhibited would surely have been diminished."

Patrick O'Hanlon
Special Agent-in-Charge
US Department of State


"Your firm validated for the Railroad's crisis response team the actions that we took to respond to the needs of the victims and their families. Furthermore, you helped the team systematically weigh the ethical, legal and marketing considerations related to future victim management. In addition, you offered creative ideas for hero recognition. We sincerely appreciate the insights that you shared with us during this very trying period at the Railroad. "

Brian P. Dolan
Vice President, Public and Government Affairs
MTA Long Island Rail Road


"I'd like to take this time to thank you for the assistance you provided to the residents of Edison and Metuchen during the recent pipe line explosion and fire that devastated the Durham Woods apartment complex in Edison on March 24, 1994. Your timely arrival at the Metuchen Operating Center and subsequent assistance in putting together and getting the three shelters into operations was of enormous aid not only to the victims but to the other emergency responders as well."

Sgt. Russell C. Gehrum
Emergency Management Coordinator
Borough of Metuchen, NJ


"I would like to take this opportunity to express my deep appreciation for the time you spent debriefing the representatives of the emergency information team assembled to deal with the exercise of treaty rights in the state of Wisconsin this spring.

The program you prepared for us and the analysis you provided were exemplary and of great help to us in reflecting on the various problems and challenges we faced this year. They also will help us in planning for any eventuality in the future. I have received a great deal of positive feedback from all who took part and wish to thank you for assisting them as we deal with this most difficult situation.

I also reflect on the fact that several years ago you helped us prepare for the exercise of treaty rights, a highly volatile and emotional situation in Wisconsin, by putting us through crisis communications training. That was one of the best expenditures of time we could have made in preparing for these last several years. We are deeply indebted. Again, thank you for the time and efforts you expended on our behalf. We look forward to working with you in the future."

W.Jeffrey Smoller
Bureau of Information & Education
Wisconsin Department of Natural Resources